Refund and Returns Policy

At SO Abaya, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help.

1. Return & Exchange Eligibility

• Items must be returned or exchanged within 14 days from the date of delivery.

• Products must be unworn, unwashed, unaltered, and in their original condition with all tags attached and in the original packaging.

• Customized / Tailored Abayas: Custom-made sizes, tailored adjustments, or personalized designs are final sale and cannot be returned or exchanged unless there is a manufacturing defect.

2. Non-Returnable Items

• Items purchased on final clearance or seasonal sale.

• Items damaged due to improper care or handling after delivery.

3. How to Request a Return or Exchange

1. Contact our customer service team at returns@soabaya.com [Replace with actual email] or via WhatsApp at [Insert Number] with your order number and reason for return.

2. Once approved, you will receive shipping instructions and the return address.

3. Pack the item securely in its original packaging and hand it over to the designated courier.

4. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–14 business days.

• Original shipping fees and return delivery charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).